Our commitment to privacy

Nutricia respects your privacy and is committed to managing and protecting your personal information in accordance with relevant privacy legislation in New Zealand protecting the rights of individuals.

This Privacy Policy explains how Nutricia collects, holds, uses and discloses your personal information and how you can gain access to that personal information. This Policy should be read in conjunction with our Terms of Use.

The information we collect

We may collect personal information about you:

• when you send or post a query or comment via our Site;
• when you send us an email;
• when you voluntarily provide information to us, including by completing a website form, customer registration form, club membership, survey or questionnaire;
• when you participate in research activity, promotional activity, competition, promotion, discount voucher offer or in store sampling activity;
• when you request certain products, samples or services; and
• when you provide information to us via our clinical care line.

In some cases, that will include information about your health (eg if you ask a health-related query). We understand that you consent to us collecting this information.

The types of personal information we collect depend on your relationship with us and include:

• your name;
• your email address;
• your mailing address;
• your telephone numbers;
• age, sex and other demographic information about you;
• information about your child or children;
• how you heard about Nutricia;
• information about product use, health concerns or symptoms, advice history and background and other information relevant to assess enquiries or complaints; and
• any other information you voluntarily provide to us (this may include health information).

Use of Information

The personal information you provide us may be used in the following ways:

• to deal with your enquiries and requests, to provide you with products, services, prizes, gifts or samples, to assess and handle complaints, and for general customer care purposes;
• to develop and improve our products, services, communications methods and the functionality of our website;
• for internal business, accounting, IT and administration purposes;
• for research, planning, analysis, profiling, data cleansing, statistics and segmentation;
• for marketing, and promotional purposes including contacting you by mail, phone, email or SMS and sending you information about products, services, events and offers that may be of interest to you;
• if you are a member of the Nutricia website LowProtein4Life.co.nz then we may use your information for the purposes of the siteincluding sending you information or offers
• for market research purposes including questionnaires.

If you provide us with your personal information (eg by emailing us with your queries, or by completing query forms on our website), we will assume that you consent to use using personal information about you for marketing purposes unless you tell us otherwise (eg by “opting out” online, or by unsubscribing to an email or SMS we send you, or by calling + 64 9 570 0984.

Disclosure of Information

Personal information that you submit to us may only be disclosed to a third party:

• if they are related to Nutricia including our head office and international branches;
• to meet the purpose for which it was submitted;
• if we have your express consent to share the information;
• if we are required or authorised by law to disclose the information;
• if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes; or
• to organisations such as agents, contractors or service providers that perform specific services or functions on our behalf. We limit this disclosure to the information that they need to perform the required service or function. They are only permitted to use the personal information for this specific service or function and they cannot legally disclose or use this information for any other purpose. These organisations are also bound by the relevant privacy legislation.

Sensitive and children’s information

We will only collect sensitive or health information from you or about you with your consent and use such information in accordance with relevant privacy laws. By supplying sensitive or health information you will be taken to have given your consent to our collection of that information.

We have no intention of collecting any personal information directly from individuals under thirteen years of age, although parents or guardians may voluntarily provide us with information relating to their children. When we obtain information about any individual from a third party we will comply with the relevant privacy legislation at all times. A parent or guardian may contact us at any time if they would like to amend, update or remove information relating to their child.

Changing, Correcting and Updating Information

You have the right at all times to access, amend or update your personal details. If you wish to do so, or to raise any privacy issues, please contact us through the "Contact Us" section of this Site.

Accuracy and Security

We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date.

We will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Non identifiable information

We may collect non identifiable information from you in accordance with polls, questionnaires or other means. When you visit the Site our server may collect anonymous information, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. We may use this information for statistical purposes to find out how the Site is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our Site performance.

Changes to our Privacy Policy

Nutricia may amend this website Privacy Policy from time to time. Should any changes occur to our Policy, the changes will be posted on our Site and be available on request.